Refund policy

We have a 30-day return policy, which means you have 
30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the 
same condition that you received it — unworn or unused, 
with tags, and in its original packaging. You'll also 
need the receipt or proof of purchase.

To start a return, please contact us at 
hello@yoolseoul.com. If your return is accepted, we'll 
send you a return shipping label, as well as 
instructions on how and where to send your package. 
Items sent back to us without first requesting a return 
will not be accepted.

You can always contact us for any return questions at 
hello@yoolseoul.com

Damages and Issues
Please inspect your order upon reception and contact 
us immediately if the item is defective, damaged, or 
if you receive the wrong item, so that we can evaluate 
the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as 
custom products (special orders or personalized items) 
and personal care goods. Please get in touch if you 
have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items 
or gift cards.

Exchanges
The fastest way to ensure you get what you want is to 
return the item you have, and once the return is 
accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected 
your return. If approved, you'll be automatically 
refunded on your original payment method within 10 
business days. Please remember it can take some time 
for your bank or credit card company to process the 
refund. If more than 15 business days have passed 
since we approved your return, please contact us at 
hello@yoolseoul.com